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How 211 Works
211
works a bit like 911.
Calls to 211 are routed
by the local telephone
company to a local or
regional calling center.
The 211 center’s
referral specialists
question callers, access
databases of resources
available from private
and public health and
human service agencies,
match the callers’ needs
to available resources,
and link or refer them
directly to an agency or
organization that can
help.
Types
of Referrals Offered by
211
-
Basic Human Needs
Resources –
including food and
clothing banks,
shelters, rent
assistance, and
utility assistance.
-
Physical and Mental
Health Resources
– including health
insurance programs,
Medicaid and
Medicare, maternal
health resources,
health insurance
programs for
children, medical
information lines,
crisis intervention
services, support
groups, counseling,
and drug and alcohol
intervention and
rehabilitation.
-
Work Support –
including financial
assistance, job
training,
transportation
assistance and
education programs.
-
Support for Older
Americans and
Persons with
Disabilities –
including adult day
care, community
meals, respite care,
home health care,
transportation, and
homemaker services.
-
Children, Youth, and
Family Support –
including child
care, after school
programs,
educational programs
for low-income
families, family
resource centers,
summer camps and
recreation programs,
mentoring, tutoring,
and protective
services.
-
Emergency Suicide
Prevention –
referral to suicide
prevention help
organizations.
Callers can also
dial the following
National Suicide
Prevention Hotline
numbers operated by
the Substance Abuse
and Mental Health
Services
Administration of
the Department of
Health and Human
Services:
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